TalkSensy for Support

Resolve customer conversations faster on WhatsApp

Manage customer queries in one team inbox, automate common responses and route conversations to the right team member.

Book a DemoExplore the Platform
Sample
Priya S.2m
Size M available?
Amit K.2
Booking confirm?
Sana I.9m
Payment link please
Assigned · You
Size M available?
Yes — shall I hold one?

Built for support teams that want fewer missed chats

Shared InboxAuto RepliesTicketsSLAsRouting
The problem

Support shouldn't live on someone's personal phone

Customer queries scattered across numbers and chats mean slow replies and no accountability. TalkSensy brings every conversation into one place your team can actually manage.

One Inbox For Everyone

Every WhatsApp query lands in a shared inbox, not a personal phone.

Faster First Replies

Auto replies and canned answers handle the questions you hear every day.

Accountable Resolution

Turn any chat into a tracked ticket with priority, status and SLAs.

Sample
Priya S.2m
Size M available?
Amit K.2
Booking confirm?
Sana I.9m
Payment link please
Assigned · You
Size M available?
Yes — shall I hold one?
How it works

From first message to done — without leaving WhatsApp

Receive

Every query lands in one place

WhatsApp messages from any number flow into a single shared inbox the whole team can see.

Multiple WhatsApp numbers, one inbox
Canned replies for common questions
Auto replies outside business hours
Full contact history on every chat
Explore Team Inbox
Sample
Priya S.2m
Size M available?
Amit K.2
Booking confirm?
Sana I.9m
Payment link please
Assigned · You
Size M available?
Yes — shall I hold one?
Respond and Assign

Get the right person on it, fast

Route conversations to an agent or queue, and flag the ones at risk of breaching SLA.

Assignment and sticky routing
SLA-aware queues
Internal notes the customer never sees
Priority-based triage board
Explore Service Desk
Sample
#1042Refund requestHighOpen
#1038Wrong sizeMedIn progress
#1031Delay queryLowResolved
Resolve

Close the loop with a record to show for it

Turn conversations into tracked tickets, resolve them on a board built for triage, and keep support measurable.

Create tickets from any chat
Open / in-progress / resolved board
SLA-aware priority rules
Full ticket history attached to the contact
Explore Tickets
Sample
#1042Refund requestHighOpen
#1038Wrong sizeMedIn progress
#1031Delay queryLowResolved
See it working

Know how support is actually performing

See open, in-progress and resolved tickets at a glance.

Last 30 days
Sample
12
Open
7
In Progress
41
Resolved
Integrations

Connect WhatsApp support to the rest of your stack

Push tickets and conversation data into the tools your support team already uses.

See how integrations work
SShopify
WooWooCommerce
RRazorpay
GSGoogle Sheets
n8nn8n
ZZapier

Give every customer a faster response

See how TalkSensy brings every WhatsApp query into one inbox your support team can actually keep up with.

Book a DemoExplore the Platform
Other teams

See TalkSensy for your other teams

TalkSensy for Marketing

Capture leads, run targeted campaigns and bring customers back through WhatsApp.

Explore →

TalkSensy for Sales

Qualify enquiries, manage follow-ups and convert more customer conversations.

Explore →